I placed an order with Open Box M on February 22 of this year for an 11 x 14 easel. The website said to expect shipment within three weeks of my order. After the expected delivery time passed I wrote to the company.
My e-mail wasn’t responded to or acknowledged. I wrote two more times, again with no response or acknowledgement. About a month ago I received a notice that my order was “shipped” by UPS. However, the tracking number has remained in the “label created” phase and I haven’t received my order. I contacted UPS and they confirmed that they haven’t received the package for shipment.
When I attempted to call Open Box M I heard a recorded message explaining that they had been very busy and were working on catching up. Meanwhile they are continuing to take orders on their website and my order remains unshipped.
Bottom line: I am going to cancel my order placed through Paypal. It’s a shame because this has been a good product in the past. If you can find a used easel in good condition it’s worth considering if you can buy it from a private party.
BUT–run, don’t walk from any new orders with this company! Caveat emptor.